Refund policy

Return & Refund Policy

Last Updated: June 18, 2026

Welcome to the Layrich official website. To protect your shopping rights and ensure a clear shopping experience, please read this Return, Exchange & Refund Policy carefully before making a purchase. This policy applies to products sold on the Layrich official website: https://www.layrich.com.

This website is operated by Layrich Co., Ltd. (Unified Business No. 83388252), hereinafter referred to as “the Company,” “Layrich,” “we,” “us,” or “our.” We provide bag product sales, order processing, shipping, returns, exchanges, refunds, and after-sales customer service.

  1. 7-Day Product Inspection Period

Starting from the day after the product is successfully delivered to your shipping address, you have a 7-day product inspection period. The 7 days include weekends and public holidays.

The 7-day inspection period is provided for you to check whether the product meets your needs. It is not a product trial period.

If you need to return a product, the item must remain brand new, unused, free from stains, odors, wear, scratches, human-caused damage, or any other damage. The complete product, tags, accessories, gifts, invoice or proof of purchase, and original packaging must also be retained.

To protect the rights of both parties, we recommend recording a full unboxing video when opening the package. This may help verify issues such as major defects, missing items, incorrect models, wrong items shipped, or shipping damage. However, an unboxing video is not the only condition for requesting a return or exchange.

If the product does not meet your expectations or you need to request a return for other reasons, please contact our customer service team within 7 days of receiving the product and provide the following information:

Name
Order number
Contact phone number
Product name
Reason for return
Product photos or relevant explanation

After receiving the information, our customer service team will assist you with the return or exchange process.

Customer service email: service@layrich.com
Official LINE account: @layrich
Customer service phone: +886-2-2371-1009
Customer service hours: Monday to Friday, 09:00–18:00 Taiwan Time, excluding public holidays

  1. Return Conditions

Returned products must be brand new and unused, without stains, malfunction, wear, scratches, odors, or any damage not caused by the product itself.

The 7-day product inspection period is intended for you to consider and confirm whether the product meets your needs. It is not a product trial period.

Please keep all original packaging, including the product packaging, outer carton, protective materials, tags, accessories, gifts, invoice, or proof of purchase. If the returned product or packaging is clearly incomplete, it may affect your return eligibility.

Returns may not be accepted under the following circumstances:

The request is made after the 7-day product inspection period.

The product has been opened and used, or has stains, malfunction, damage, wear, scratches, dirt, odors, deformation, or other human-caused damage.

The returned product packaging is damaged or incomplete, or the invoice, accessories, parts, tags, gifts, or proof of purchase are missing.

The damage is not caused by a product defect, but by personal use, storage, cleaning, or improper maintenance.

The customer has made malicious or excessive returns, and Layrich determines that such behavior has affected normal transaction order or the rights of other customers.

The product is legally or by its nature not eligible for return, and this has been clearly stated on the product page.

If the order included a free gift, please check whether the remaining order amount after the return still meets the gift threshold. If the remaining order amount no longer meets the gift threshold, the gift must be returned together with the product.

Free gifts are treated as products. If the returned gift does not meet the required condition, including being used, damaged, incomplete, stained, or without complete packaging, it may affect the return and refund of the order.

Before returning a product, please carefully check all compartments, pockets, inner sections, and boxes to ensure that personal belongings such as IDs, credit cards, debit cards, coins, cash, keys, charms, or other personal items have been removed.

If you leave personal belongings inside a returned product, please contact our customer service team as soon as possible for assistance.

If the forgotten item needs to be shipped back to you, the related shipping cost shall be borne by the buyer.

To avoid risks related to lost IDs, credit cards, personal information, identity, or financial disputes, we recommend that you contact your bank or relevant authority to report and replace any lost cards or documents as needed.

Layrich will do its best to assist with checking and handling the matter, but we are not responsible for storage, compensation, or any losses caused by personal belongings left inside returned products.

If cash is left inside a returned product, it must be verified and confirmed by both parties. After confirmation, it will be refunded by bank transfer. Please contact us by email and provide your bank account information. A bank transfer handling fee may be deducted from the transfer amount.

  1. Refund Amount, Coupons, Store Credit, and Member Points

Refunds are calculated based on the original amount and currency paid at checkout.

If the order is paid in TWD, the refund will be processed based on the original TWD payment amount. Any USD amount shown on the website, product pages, promotional pages, or policies is provided for reference only.

Currency conversion rates, international transaction fees, foreign exchange differences, or other charges applied by your bank, credit card issuer, PayPal, or payment service provider are not controlled by Layrich and may not be included in the refund.

If all products in an order are returned and approved, the refund amount will be calculated based on the original payment amount, subject to the applicable return conditions in this policy.

The basic shipping fee of the original order may be absorbed by Layrich depending on the order and promotion terms. However, special logistics services, remote area shipping, international shipping, additional shipping services, or other logistics surcharges may be calculated separately based on the actual situation.

If only part of the order is returned, including add-on products, promotional bundles, discounted sets, or orders using coupons, the final refund amount will be recalculated based on the original order rules, promotion terms, discount conditions, free shipping conditions, and original payment currency.

If the original order qualified for free shipping but the remaining order amount after the return no longer meets the free shipping condition, the original shipping fee that was waived may be deducted from the refund amount.

If a coupon was used in the order, the order will be recalculated based on whether the remaining order amount still meets the coupon condition. If the remaining order amount after the return no longer meets the coupon requirement, the remaining products may be recalculated at their original price. The original coupon will become invalid after the return and will not be reissued.

If store credit or member points were used in the order, they will be returned or restored according to the original order rules after the returned product passes inspection.

If the store credit or member points had an expiration date, the original purchase date and original expiration date will apply. Expired store credit or points will not be reissued.

If member points were awarded for the returned order, the awarded points will be deducted after the return is completed.

  1. Return Process

The return process is as follows:

Contact our customer service team within the 7-day product inspection period.

Provide your name, order number, contact phone number, product name, reason for return, and product photos.

After our customer service team confirms the information and photos, we will assist you with the return process.

Prepare the complete product, tags, accessories, gifts, original packaging, invoice, or proof of purchase.

Our customer service team will provide the return shipping method and return instructions.

After Layrich receives the returned product, our inspection team will check the product condition.

After the returned product passes inspection, the refund will be processed based on the approved refund amount, original payment method, and original payment currency.

If the product is still in transit and you have changed your mind and wish to return it, please contact customer service as soon as possible for assistance.

If the logistics status allows, you may refuse the package according to customer service instructions. If the package is returned due to refusal or failure to cooperate with delivery, Layrich will assist with order cancellation or refund after receiving the returned product and confirming its condition.

  1. Refund Information

For credit card payments, after Layrich confirms that the returned product has been received and approved, the refund will be issued back to the original credit card account.

In principle, refunds will be processed through the original payment method and based on the original amount and currency paid at checkout.

If the order was paid in TWD, the refund will be processed based on the original TWD payment amount. Any USD amount shown on the website is for reference only.

Refund processing times may vary depending on the bank, card issuer, PayPal, or payment service provider. Please contact your issuing bank or payment service provider for the exact refund status.

Under normal circumstances, Layrich will process the refund within 7–10 business days after receiving and inspecting the returned product.

Currency conversion rates, international transaction fees, foreign exchange differences, or other charges applied by your bank, credit card issuer, PayPal, or payment service provider are not controlled by Layrich.

If you have not received the refund after the refund process has been completed, please first contact your bank, card issuer, PayPal, or payment service provider. If you still have questions, you are welcome to contact Layrich customer service for assistance.

  1. Exchange Policy for Equivalent Products

If you receive a product with defects, damage, missing items, an incorrect product, or if you need to exchange it for an equivalent product, please contact customer service within 7 days of receiving the product.

Bag products may have slight differences due to materials, fabric, genuine leather texture, hardware, stitching, natural grain, lighting during photography, screen color settings, or production batches.

If you have concerns about the condition of the product, please provide photos or videos to our customer service team. We will assist with checking and explaining the situation, and depending on the actual condition, we may provide an exchange for the same model or another reasonable solution.

The original exchange product must be unused and free from stains, malfunction, scratches, wear, odors, or human-caused damage not caused by the product itself.

Please keep all original packaging, including the product packaging, outer carton, protective materials, tags, accessories, gifts, invoice, or proof of purchase. Otherwise, your exchange eligibility may be affected.

  1. Exchange Process

The exchange process is as follows:

Contact customer service within the 7-day product inspection period and provide order information, product photos, or videos.

Our customer service team will confirm the product condition and exchange request.

After the exchange is approved, customer service will provide the return method and return instructions.

Please send the product back according to the instructions provided by customer service.

After Layrich receives the product and completes inspection, we will ship the same model product to your designated address.

If the same model is out of stock or unavailable, Layrich will contact you and assist with a refund or another alternative solution.

  1. Product Defects, Damage, or Incorrect Items

Please check your product as soon as possible after receiving it.

If the product has obvious defects, damage, missing items, an incorrect item, or does not match the order details, please contact customer service immediately and provide your order number, product photos, or videos so that we can assist with confirmation and handling.

If the issue is confirmed to be a product defect, incorrect item, or a problem not caused by the customer, Layrich will assist with exchange, return, or refund. Necessary related shipping costs will be covered by Layrich.

  1. Return Shipping Fees

For returns due to personal reasons, including change of mind or the product not meeting personal expectations, the customer may be responsible for the return shipping fee, unless otherwise stated in a promotion or required by applicable law.

If the return or exchange is caused by a confirmed product defect, incorrect item, missing item, or shipping damage not caused by the customer, Layrich will cover the necessary related shipping fees.

Any final return shipping arrangement will be provided by our customer service team after reviewing the return request.

  1. Customer Service Information

If you have any questions about returns, exchanges, refunds, product defects, orders, or after-sales service, please contact us through the following channels:

Brand Name: Layrich
Company Name: Layrich Co., Ltd.
Unified Business No.: 83388252
Customer Service Email: service@layrich.com
Customer Service Phone: +886-2-2371-1009
Official LINE Account: @layrich
Company Address: 1 F., No. 477-3, Sec. 5, Zhongxiao E. Rd., Xinyi Dist., Taipei City 110062, Taiwan (R.O.C.)
Customer Service Hours: Monday to Friday, 09:00–18:00 Taiwan Time, excluding public holidays