Terms of service

Terms of Service

Last Updated: June 18, 2026

Welcome to the Layrich official website (https://www.layrich.com). This website is legally established and operated by Layrich Co., Ltd. (hereinafter referred to as the “Company,” “we,” “us,” or “our”). We provide bag and accessory product sales, order processing, delivery, after-sales customer service, and related services.

Please read these Terms of Service carefully before using this website or completing a purchase. By browsing this website, registering as a member, placing an order, purchasing products, or using any services provided on this website, you acknowledge that you have read, understood, and agreed to comply with these Terms of Service and all related policies published on this website.

Article 1: Scope of Application

These Terms of Service apply to all users of the Layrich official website, including but not limited to website browsing, product ordering, member registration, payment, delivery, returns and exchanges, and customer service contact.

The Company reserves the right to amend these Terms of Service in response to operational needs, changes in laws and regulations, or service adjustments. The updated version will be published on this website and will take effect from the date of publication.

Article 2: Product Information

The Company will make reasonable efforts to ensure the accuracy of product names, images, prices, specifications, materials, colors, dimensions, inventory status, and product descriptions displayed on this website.

Due to differences in device screens and display settings, product colors may appear slightly different from the actual products. The actual color, material, and details of the product shall be based on the product received.

If product prices, inventory, or page information contain obvious errors due to system errors, data synchronization issues, or other reasons, the Company reserves the right to correct the information, cancel the order, or contact the customer for confirmation.

Article 3: Order Confirmation and Payment

After you complete the checkout process, the system will automatically send an order notification. However, whether an order is officially confirmed shall still be subject to the Company’s confirmation that payment has been completed, the product is in stock, and the order information is accurate.

If an order cannot be confirmed due to payment failure, incomplete information, insufficient inventory, system abnormalities, or other reasons not attributable to the Company, the Company will notify you through the contact information you provided.

You are responsible for ensuring that the name, phone number, email address, delivery address, and payment information provided at the time of ordering are true, accurate, and complete. If delivery is delayed, unsuccessful, or causes any loss due to incorrect information provided by you, you shall bear the relevant responsibility.

Article 4: Delivery Services

The Company provides product delivery services in accordance with the Shipping Policy published on this website. The actual shipping method, delivery time, shipping fee, and available delivery areas shall be based on the order details, logistics method, and information displayed at checkout.

In general, orders will be processed and shipped after payment is completed, according to the processing time announced on this website. Shipping or delivery may be delayed during weekends, national holidays, promotional periods, logistics delays, natural disasters, customs inspections, or other force majeure events.

For detailed delivery terms, please refer to the “Shipping Policy” on this website.

Article 5: Returns, Exchanges, and Refunds

Customers may request a return within 7 days after receiving the product, subject to our Return & Refund Policy published on this website.

The 7-day return period is provided for customers to inspect the product and confirm whether it meets their needs. It is not a trial period. Returned products must remain brand new, unused, free from stains, damage, and odors, and must include the original packaging, tags, accessories, invoice, or relevant proof of purchase.

If the product has been used, damaged due to human factors, has missing accessories, severely damaged packaging, or does not meet the return and exchange conditions stated in our Return & Refund Policy, the Company may be unable to accept the return or exchange request.

For detailed return and exchange conditions, procedures, refund timelines, return shipping fees, and important notes, please refer to the “Return & Refund Policy” on this website.

Article 6: Member Account and Accuracy of Information

If you register for a member account, you are responsible for properly safeguarding your account and password, and you shall be responsible for all activities conducted under your account.

The personal information, order information, and contact details you provide must be true, accurate, and complete. If any information changes, please update it promptly or contact customer service for assistance.

Article 7: Personal Data and Privacy

The Company collects, processes, and uses your personal data in accordance with applicable laws and the “Privacy Policy” published on this website.

By using the services of this website, you agree that the Company may use your relevant information within the necessary scope of order processing, payment, delivery, returns and exchanges, customer service communication, and website operation.

For details on how personal data is used, please refer to the “Privacy Policy” on this website.

Article 8: Intellectual Property Rights

The brand name, trademarks, product images, text, designs, layout, graphics, videos, and other content displayed on this website are owned by the Company or its lawful licensors, unless otherwise stated.

Without the prior written consent of the Company, no person may reproduce, repost, modify, distribute, publicly display, commercially use, or otherwise infringe upon the intellectual property rights of any content on this website.

Article 9: Prohibited Conduct

When using this website, you shall not engage in any of the following activities:

Providing false, incomplete, or misleading information.

Impersonating another person or using another person’s information without authorization.

Interfering with the normal operation of the website or compromising system security.

Placing large quantities of orders through improper means, maliciously canceling orders, or affecting the rights and interests of other customers.

Engaging in any activity that violates laws and regulations, public order or good morals, or infringes upon the rights and interests of the Company or any third party.

In the event of any of the above circumstances, the Company may, depending on the situation, suspend services, cancel orders, restrict account access, or take legal action in accordance with applicable laws.

Article 10: Third-Party Services

This website may use Shopify, payment service providers, logistics providers, email systems, analytics tools, or other third-party services to support website operation, payment processing, delivery, customer service, and related functions.

The use of third-party services may also be subject to the terms of service and privacy policies of such third parties. The Company will make reasonable efforts to select reliable service providers; however, the Company shall not be liable beyond the scope required by law for any interruption, error, or delay caused by third-party systems.

Article 11: Disclaimer

The Company will make reasonable efforts to maintain the accuracy of website information and the stability of services. However, the Company does not guarantee that the website services will always be uninterrupted, timely, error-free, or free from data abnormalities.

In the event of service interruptions, order delays, or losses caused by natural disasters, logistics delays, system maintenance, third-party service abnormalities, cyberattacks, government measures, customs inspections, or other force majeure events, the Company will make reasonable efforts to assist in resolving the issue, but shall not bear liability beyond the scope required by applicable laws.

Article 12: Dispute Resolution and Governing Law

The interpretation and application of these Terms of Service shall be governed by the laws of the Republic of China (Taiwan), unless otherwise required by mandatory consumer protection laws applicable in your jurisdiction.

In the event of any dispute arising from these Terms of Service, product transactions, or website services, both parties shall first attempt to resolve the dispute through good-faith negotiation.

If negotiation fails, both parties agree that the Taiwan Taipei District Court shall be the court of first instance, unless otherwise required by mandatory provisions of applicable law.

To the extent permitted by applicable law, the Company reserves the right to make the final interpretation of these Terms of Service.

Article 13: Contact Information

If you have any questions regarding these Terms of Service, orders, delivery, returns and exchanges, or products, please contact us through the following channels:

Brand Name: Layrich
Company Name: Layrich Co., Ltd.
Unified Business Number: 83388252
Customer Service Email: service@layrich.com
Customer Service Phone: 02-2371-1009
Official LINE: @layrich
Company Address: 1 F., No. 477-3, Sec. 5, Zhongxiao E. Rd., Xinyi Dist., Taipei City 110062, Taiwan (R.O.C.)
Customer Service Hours: Monday to Friday, 09:00–18:00, excluding national holidays